Contact Us
Print Edition, Pricing, and How to Order
Placing your subscription order online at great introductory rates is fast and easy. You can also E-mail your order to: [email protected]. Sales tax will be charged where applicable. Canadian and International subscribers will be charged an additional $14.00 and $30.00, respectively, per year for shipping.
Digital Edition, Pricing, and How to Order
INLOVE magazine is digitally reimagined to suit your tablet, including all editorial content and advertising found in the print version of the magazine. Sales tax will be charged where applicable. To learn about supported platforms and devices: www.inlovemag.com
To advertise with INLOVE magazine please contact our editorial department: [email protected]
Contact the Editor
We love hearing from you! If you have comments or inquiries about our features and editorial content, you can write to the editors at [email protected]
Editor-In-Chief: Elena Vasilevsky
Internships
For internship application information, please email your resume and inquiries to [email protected]
Note: Only those students in an academic program requiring internship or co-op experience to graduate will be considered.
INLOVE PR & Marketing Agency. Contact: [email protected]
INLOVE SHOP Customer Service
Inclusive Communication Commitment
Learn about our dedication to inclusive communication and how you can be a part of this initiative within our community.
Your understanding and support help us build a more welcoming environment for everyone.
INLOVE’s Core Values: Embracing Inclusion, Diversity, Equity, and Action.
At INLOVE, we strive for a culture of inclusion where diversity isn’t just welcomed, it’s celebrated.
Equity is not just a goal, but a standard practice, and taking action is our steadfast commitment.
“We believe in placing our people – including employees, ambassadors, guests, and business partners – at the heart of all our endeavors.
This focus is essential, as our people are the cornerstone of everything we do.”
Quick Actions for Immediate Support
Need answers fast? Click on the topic headers below to find solutions to your frequently asked questions.
Whether you have queries about products, shipping, or services, our sections below will provide you with quick, comprehensive answers.
INLOVE Shop’s Online Return or Exchange Policy
At INLOVE Shop, we want you to love your purchase. However, if you need to make a return or exchange, we’ve made the process simple. For online purchases, you can return or exchange items within 30 days of receipt. A shipping fee of $6 will be applied. Please ensure the items are in their original condition and packaging. Once we receive and inspect your return, we’ll promptly process your refund or exchange. This policy applies exclusively to online returns and exchanges.
SHIPPING METHODS
We offer free shipping on all orders over $75 in the U.S.
We have the following shipping options available in the U.S.
Economy – Delivery in 5 to 8 Business Days via USPS
Ground – Delivery in 4 to 6 Business Days via USPS
Express – Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via USPS
Priority – Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via USPS
Please allow up to 3-5 business days for processing before orders ship from our warehouse.
Unless the product is a pre-order. We will ensure to notify you before the shipment
of your pre-ordered item, keeping you informed every step of the way.
If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.
Please note we do not ship to freight-forwarding addresses.
You can track your order with the tracking information provided in your shipment notification e-mail.
If the carrier’s tracking link for your order is not showing activity or movement for more than
5 business days, please contact our Customer Service ([email protected]) to investigate.
CHANGE SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping
address entered when the order was originally placed.
RETURNS
Return Policy
Visit Inlovemag.com to initiate a Domestic Return or return a gift for store credit: START A RETURN (U.S.) by contacting [email protected]
For Domestic returns, ensure your request is made within 14 days of your order date for a refund or store credit. Once the label is generated, drop off the package at your local carrier within 30 days to receive a refund. After 30 days, the return label expires, requiring you to contact Customer Service for a new label, resulting in store credit issuance for a future purchase. Domestic returns incur a $6 return shipping fee, deducted from the refund. Opting for store credit waives the return shipping fee. Outbound shipping fees from the original order are non-refundable.
Additional Returns Guidelines: Products must be returned unworn, unwashed, with all tags and liners attached in their original condition. Include the original order packing slip in your return package.
Avoid combining returns of multiple orders to prevent processing delays (an additional 8 business days from the first refund issued).
If your order was purchased using a gift card, the refund will be issued directly back to the gift card.
Wear underwear when first trying on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the specified criteria.
Products marked Final Sale cannot be returned.
Note: INLOVE shop cannot currently generate return labels for APO/FPO addresses due to customs information requirements for shipping.
Additional Returns Guidelines
Ensure products are returned in their original condition, unworn, and unwashed, with all tags and liners securely attached. Include the original order packing slip in your return package. Avoid combining returns from multiple orders, as this may lead to processing delays (an additional 8 business days from the issuance of the first refund). If your order was made with a gift card, the refund will be credited directly back to the gift card.
Please wear underwear when trying on your purchase for the first time. We retain the right to reject returns that exhibit signs of wear or fail to meet the aforementioned criteria.
Items marked as Final Sale are not eligible for return.
How Do I Request A Return
Domestic Returns: Initiate your return by visiting the returns portal: START RETURN (U.S.) at [email protected]. Include order number and contact info. Remember to include the original order packing slip in the return package. Once your return is processed, a pre-paid return shipping label will be emailed to you. Simply drop off your package at any Post Office or USPS location using the provided label.
For Self-postage Returns:
Opt for self-postage returns by choosing a shipper of your preference at your own expense. Initiate the return on our international returns portal, and a returns slip will be emailed to you. We recommend insuring your package and providing our Customer Service at [email protected] with the tracking number once the shipment is dispatched.
Refunds
Upon receipt and inspection of your return, we will promptly inform you about its acceptance or declination. This evaluation process may span up to 7 business days from the date your return tracking information indicates delivery.
If your return is approved, the refund will be initiated and credited to the original method of payment. Please be aware that the refund process may take 3-5 business days to reflect in your bank account, owing to the varying processing times of financial institutions.
For returns processed as store credit, a Inlove gift card will be issued as soon as your return order is in transit back to us, and it will be sent to the email used for the original purchase.
In the case of gift returns exchanged for store credit, a Inlove gift card will be issued to the gift recipient once the return order is in transit back to us.
For any inquiries, assistance, or feedback, our dedicated Customer Service team is here to help. Please don’t hesitate to reach out to us at [email protected]
Whether it’s a question about your order, product details, or just to share your shopping experience, we’re always eager to hear from you and provide the support you need. At INLOVE shop, we are committed to ensuring your satisfaction and we look forward to assisting you in any way we can.
PAYMENT OPTIONS: We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
Please note that all items purchased from us are subject to state taxes as applicable. The tax rate will be determined based on the state laws where the purchase is made.
